监管查询
1、监管查询流程
第一步：访问FSP查询地址：https://fsp-register.companiesoffice.govt.nz/，输入FSP号或者公司名称。
第二步：查看FSP的金融服务处是否有写衍生品发牌机构FMA，若无，则该公司无金融衍生品权限，没有零售外汇权限。
无FMA授权的FSP查询结果页面：
有FMA授权的FSP查询结果页面：
注：根据2015年2月28日更改的“金融市场行为法及其附属条例”，受新西兰监管的合规外汇交易商，都必须获得FMA授予的衍生品提供商牌照。金融衍生品牌照信息显示在FSPR查询页面。任何提供衍生品服务的合规经纪商需向投资者公开信息，特别是零售客户。如下图：
监管投诉
第一、FMA可投诉情况
1.我们监管授牌的金融企业，个人和市场
2.非法投资
3.新西兰注册的空壳公司，这类公司通常在网上提供外汇交易，商品交易
4.误导性欺诈性的交易行为，请注意发生在2014年 4月1日之前的请联系新西兰商务委员会，2014年4月1日之后的请联系我们
5.未注册的金融服务提供商
6.虚假投资广告
7.投诉FMA
第二：FMA投诉步骤
我们会查看所有投诉，但不会受理每一起投诉，在决定是否深入调查之前，我们会先考虑规章制度和可执行性，同时也会考虑投诉的问题是否涉及市场的统一性，比如这个问题是否普遍存在。
筛选之后我们会告知您提供更详细的信息，联系您之后的两个工作日内回复受理您的诉求。10个工作日内会对您的投诉信息进行整合，依此决定下一步措施。
普通咨询会在2个工作日内受理，20个工作日内给您答复相关内容。
3.采取措施
依据被投诉者违反的条例，我们采取相应的处决。
4.无法制措施
依据监管政策和资源，申诉案件最终可能不会采取措施，此类情况我们会告知您并关闭您的投诉。
第三、FSCL纠纷处理
FSCL是非营利性外部争端解决机构，独立、公平、免费为消费者处理对金融服务提供商的投诉。
FSCL是非政府机构，代替法律程序来处理金融服务纠纷，我们不监管任何金融机构和自律组织。
参与对象：非银行借贷机构、保险经纪商、金融顾问机构、信用合作社、建筑协会、抵押贷款机构、证券交易商等等。
1. 联系方式
电话：0800 347 257
传真：04 472 3728
邮箱：complaints@fscl.org.nz
邮寄地址：PO Box 5967, Wellington 6145
2. 投诉流程
（1）确认您投诉的公司是FSCL成员，查询链接：http://www.fscl.org.nz/search-financial-service-advisors
（2）在FSCL介入调查之前，应先与被投诉公司联系，大部分的投诉都可以在这一步，双方协商解决。投资者可以直接联系，也可要FSCL代转达。
（3）当您无法解决纠纷，或者在您向金融公司投诉后的40个工作日内未解决，或者您的金融公司拒绝处理，要您直接联系FSCL，以上情况，请您直接向我们提交投诉表格。
在线投诉：http://www.fscl.org.nz/complaints/complaint-form
下载PDF投诉表格：http://www.fscl.org.nz/sites/all/files/FSCL%20Complaint%20form%20%281%29.pdf
（4）邮件中请您附上以下内容：您认为金融公司犯错的地方，哪些行为给您带来了损失以及您的最终诉求。
（5）调解过程：
A. FSCL需征求您同意公开您的投诉
B. 跟您协商解决方案
C. 与投诉公司交涉，要求在10-20个工作日内给到答复
D. 如果投诉超出我们条例规章范围，将无法为您裁决
第四、FDR纠纷处理
FDR是一家免费服务机构，其职能是解决投资者与为金融服务和咨询提供商之间的纠纷。
金融服务商是指可能已为您提供了下列服务的机构:金融咨询、贷款、预支工资、借贷，或者分期付款购物。金融咨询可以包括关于保险、抵押、或退休计划方面的咨询。
1. 联系方式
电话：0800 78 88 77（可要求语言服务） / 64 4 910 9952
传真：04 918 4901
邮箱：enquiries@fdr.org.nz
地址：Freepost 231075，PO Box 2272，Wellington 6140
2. 投诉须知
在寻求FDR的帮助之前，请先了解以下情况：
（1）该金融服务商是否是 FDR 的成员
查询链接：https://fdrs.org.nz/become-a-scheme-member/scheme-member-search/
（2）是否已向您的金融服务商做出过投诉
如果您有不满，您必须先向您的金融服务商投诉，处理期限为3个月。答复以后，如果您对结果不满意，您可以FDR来解决。
3. 相关链接
在线投诉：https://fdrs.org.nz/complaints/make-a-complaint/
投诉表格下载（PDF）：https://fdrs.org.nz/assets/3077e5637a/FDRS-Complaint-form.pdf
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